Meet the AI Assistants
On first launch, a seafarer chooses the assistant who feels right for them. That choice — and only that choice — shapes their entire MWApp experience.
A young, neutral, approachable presence for a broad international crew.
An older, steady voice for seafarers who want a familiar, respectful tone.
A young, warm female voice — the default guide for many first-time users.
A warm, familiar presence for the largest single nationality in the global seafarer workforce.
The AI assistant helps a seafarer find their way around MWApp's information and services, and remembers their name (with consent) for a personal welcome on return visits. If a situation calls for a real person, the assistant can connect them to IMWIRSA's central support team. Reaching a local seafarers' centre, union, Spiritual Care contact, Wellness Host or other local service is something the seafarer chooses and starts themselves, through the relevant section of MWApp. Changing assistant or language is always available in Settings.
🔒 Privacy comes first
Conversations with the AI assistant and any contact with IMWIRSA Human Support are never shared with your employer or shipping company — not the content, and not the fact that you reached out. Use of Wellness services is handled the same way. The simple rule: your organisation never receives a history of your personal interactions or service use. You're also always in control of your own data — your name is stored only on your device, and you can delete it at any time in Settings.