A progressive web app that turns "where do I even start" into a live, personal guide to every port — no install, no account wall, available the moment you have signal.
MWApp is IMWIRSA's flagship product: a progressive web app (PWA) — meaning it runs straight in the browser, with no app-store install and no account to create. Open it, choose a language and an assistant, and it already knows which port you're in.
Transport, seafarers' centre, medical, safety — curated locally, not crowdsourced.
Every port card is maintained by a Port Welfare Manager who actually lives there.
Anonymous, live, human — for anything from directions to a crisis.
Because right now, finding real help in an unfamiliar port depends on luck — who you ask, whether they speak your language, whether the info is even current.
Turnaround times are falling. A seafarer with two hours ashore can't afford to search.
The same app, the same logic, wherever the ship calls next — not a different flyer each time.
English, Russian, Turkish and Filipino at MVP launch, chosen from real crew demographics.
A PWA works instantly on any phone, over patchy port wifi, with no app-store account.
Every port card has a named, contactable coordinator — not an anonymous database.
Designed around IMWIRSA's own research into what seafarers actually need on arrival.
Every pilot port gets a living "card": structured, always-current information across five categories, maintained by the local Port Welfare Manager.
Shuttles, taxis, walking routes and distances from the terminal gate.
Opening hours, services, contact and directions to the local centre or mission.
SIM cards, currency exchange, groceries, and what's actually open at 2 AM.
Pharmacies, clinics, and where English (or your language) is spoken.
Local emergency numbers, port security contacts and area risk notes.
On first launch, a seafarer chooses the assistant who feels right for them. That choice — and only that choice — shapes their entire MWApp experience.
A young, neutral, approachable presence for a broad international crew.
An older, steady voice for seafarers who want a familiar, respectful tone.
A young, warm female voice — the default guide for many first-time users.
A respectful, culturally attuned presence for Muslim seafarers worldwide.
The assistant remembers the seafarer's name (with consent), greets them personally on return visits, and hands off smoothly to the local Port Welfare Manager or a dedicated Wellness Assistant when a situation calls for it. Changing assistant or language is always available in Settings.
Every port card is kept current by a real local coordinator — the Port Welfare Manager (PWM) — through a simple Telegram bot, no separate app or dashboard to learn.
A 15–25 minute registration walks the PWM through 9 sections covering their details, the port and its services.
Change opening hours, transport, or add an urgent notice in seconds, right from the chat.
Push a time-sensitive alert straight to every seafarer currently in port.
See how many seafarers viewed the port card and used each service — no separate reporting tool.
MWApp launches as an MVP focused on getting the fundamentals right. Here's what's planned as the network grows.
A dedicated space to help seafarers' families stay connected and supported ashore.
Online medical and legal consultations, integrated directly into the app.
Priority services and the Wellness Recovery Zone unlocked through union membership.
Scaling the platform well beyond the five Phase 1 pilot ports.
Expanding past the four MVP languages as the crew base of partner ports grows.
A permanent channel for seafarers to shape what MWApp builds next.